Terms and Conditions

Last updated on and effective on: Feb 14, 2024

Welcome to Granimals!

These terms and conditions outline the rules and regulations for the use of Granimals Absolute Fitness Private Limited's Website, located at https://www.granimals.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use Granimals if you do not agree to take all of the terms and conditions stated on this page

Cookies:

The website uses cookies to help personalise your online experience. By accessing Granimals, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.

License:

Unless otherwise stated, Granimals Absolute Fitness Private Limited and/or its licensors own the intellectual property rights for all material on Granimals. All intellectual property rights are reserved. You may access this from Granimals for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Copy or republish material from Granimals
Sell, rent, or sub-license material from Granimals
Reproduce, duplicate or copy material from Granimals
Redistribute content from Granimals

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. Granimals Absolute Fitness Private Limited does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of Granimals Absolute Fitness Private Limited, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Granimals Absolute Fitness Private Limited shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Granimals Absolute Fitness Private Limited reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licences and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
The Comments do not contain any defamatory, libellous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
if you had musculoskeletal surgery recently (i.e., less than 3 months prior to enrollment);
if you have signs of infection in the area of pain, for example, if the area is red and swollen or you are experiencing fever or chills; and
if you have an active cancer or are undergoing treatment for cancer. In these cases, we advise you to seek clearance from a physician to engage in at least twenty minutes of unsupervised light to moderate exercise before applying to enroll in Sword.

You hereby grant Granimals Absolute Fitness Private Limited a non-exclusive licence to use, reproduce, edit and authorise others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organisations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organisations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System-wide Accredited Businesses except soliciting non-profit organisations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

These organisations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organisations:

commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law, and consulting firms; and
educational institutions and trade associations.

We will approve link requests from these organisations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organisation does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Granimals Absolute Fitness Private Limited; and (d) the link is in the context of general resource information.

These organisations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organisations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an email to Granimals Absolute Fitness Private Limited. Please include your name, your organisation name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organisations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.
No use of Granimals Absolute Fitness Private Limited's logo or other artwork will be allowed for linking absent a trademark licence agreement.

Terms & Conditions for Communication:

I hereby authorise and give the consent to Granimals Absolute Fitness Private Limited, to send me, either through itself or through any third party service provider, from time to time various information/ alerts/ SMS other message or calls or commercial communication, and other services on the aforesaid listed telephone numbers, whether these numbers are registered with National Do not Call Registry/ listed in National Customer Preference Register or not. I also confirm that by sending any of such messages or calls, I will not hold Granimals, or its third party service provider liable / institute complaint under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010 or such other applicable regulations including any amendment thereof, as may be applicable from time to time. It will be auto renewed every month and if you want to stop this service please write an email to support@granimals.com before the due date.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

1. Services

1.1 The Company shall provide the Patient with online fitness services, including but not limited to:

Personalised workout plans
Nutrition guidance - optional
Online coaching and support

1.2 In designing the exercise program, the Personal Trainer will leverage their expertise to create a tailored online exercise regimen that considers the Patient’s individual goals, current fitness levels, and preferences regarding types of exercise. The Personal Trainer will use their skills and knowledge to design a safe online programme of exercise that will take into account likes and dislikes of the Patient. This personalised approach aims to promote safety, effectiveness, and enjoyment in the Patient’s fitness journey.

1.3 The Personal Trainer will provide the coaching, supervision, advice, and support that the Patient may need to help achieve their goals. The Patient’s progress will be regularly monitored, and the programme will be revised and adjusted accordingly. All Patient information will be kept strictly private and confidential. If the trainer requires further medical information from a practitioner, the Patient will provide such details. It is understood between the Patient and Personal Trainer that both will commit to the programme and give 100% effort.

1.4 The Patient acknowledges the importance of consulting with a qualified healthcare professional prior to initiating any new exercise program, especially if they are experiencing any medical issues or have pre-existing health conditions. This consultation is essential to ensure that the Patient’s chosen activities are safe and appropriate for their specific health circumstances. The Trainer will be available for ongoing support and modifications as needed, based on the Patient’s feedback and progress.

2. Health Screening Policy

The Patient may be required to fill and submit a medical consent form and Medical History Form to the employer before starting any program with the employer attached herewith.

3. Scheduling and Cancellations

Sessions must be scheduled at least [time frame, e.g., 24 hours] in advance. Cancellations must be made [time frame, e.g., 24 hours] prior to the scheduled session to avoid being charged. In consideration of the Service, all sessions will be paid according to the session rates charged at the time of booking.

4. Refund Policy

The completeness of the Services and work product shall be determined by the company in its discretion.The Company offers a refund policy for patients who choose to discontinue their program within the initial 14 days of starting. This policy reflects our commitment to ensuring that Patients are satisfied with their experience and that the program meets their needs.

a. Eligibility for Refund: To be eligible for a refund, the Patient must notify in writing to its personal trainer via email within 14 days of the program start date. This notice should clearly state the Patient’s intention to request a refund and the reason for discontinuation.
b. Conditions: The refund policy applies only to the initial payment for the program. Subsequent payments or fees incurred beyond the first 14 days are non-refundable. Patients are encouraged to review the program details and ask any questions prior to enrollment to ensure it aligns with their goals and expectations.

5. Membership Pause Policy

5.1 The Patient may pause their membership in the event of an emergency by providing written notice to the Company. This pause is available for a duration of up to three (3) calendar months. The following terms apply to the membership pause:

a. Eligibility for Pause: The Patient must submit a written request to pause their membership, clearly stating the reason for the emergency. This request should be sent to the personal trainer via e-mail.
b. Conditions: The refund policy applies only to the initial payment for the program. Subsequent payments or fees incurred beyond the first 14 days are non-refundable. Patients are encouraged to review the program details and ask any questions prior to enrollment to ensure it aligns with their goals and expectations.

For 1-month Program: Max/Min freeze of 5 days
For 3-months program: Max freeze of 2 weeks. It can be availed in increments with a minimum of 5 days
For 6-months program: Max freeze of 3 weeks. It can be availed in increments with a minimum of 5 days
For 12-months program: Max freeze of 6 weeks. It can be availed in increments with a minimum of 5 days
Clients on goal-based plan: Can avail a freeze policy of up to 6 weeks throughout their rehabilitation journey.

c. Benefits of Pausing: By pausing the membership, the Patient retains their membership status, and the cancellation clause will not apply. This means that the Patient will not lose any benefits or privileges associated with their membership during the pause period.
d. Responsibility for Communication: It is the Patient’s responsibility to notify the Company of any changes to their situation that may affect their membership status, including the intent to resume activities after the pause.

6. Forfeiture Clause

All patients are required to deposit a membership fee within the stipulated time frame, i.e., 7 days. The Patient acknowledges and agrees that access to the Company's resources is contingent upon timely payment of all applicable fees. Should payment not be received by the specified due date, the Patient's access to these resources will be suspended within seven (7) days following the payment due date. Furthermore, the Patient understands that the fitness plan will be temporarily discontinued until such time as the outstanding payment is received and processed. The Company reserves the right to reinstate access and resume the plan only upon receipt of full payment.

7. Risk Acknowledgement

The Patient acknowledges and agrees to the following terms regarding physical activity and the associated risks:

7.1 Prior Approval for Activities: The Patient must obtain prior approval from their personal trainer before engaging in any physical activity or exercise that is not explicitly included in their prescribed program. Any activities undertaken without such approval are done at the Patient's own risk.
7.2 Assumption of Risk: Should the Patient participate in unauthorised physical activities, the personal trainer and the Company shall not be held liable for any injuries, pain, or adverse effects that may result. The Patient releases the personal trainer and the Company from any claims or liabilities arising from such activities.
7.3 Program Continuity: The Patient understands that the exercise program will remain unchanged, and no extensions will be granted due to injuries or setbacks resulting from unauthorised activities.
7.4 Medical Condition Warning: The Patient is advised to consult with a healthcare professional before starting any rehabilitation program, especially if they have an underlying medical condition, injury, or are recovering from surgery. Granimals shall not be liable for any physical injuries or deterioration of health if the Patient has not disclosed their complete medical history to Granimals professionals at the outset of the program.
7.5 Risk of Injury: The Patient acknowledges that performing exercises incorrectly or without proper guidance may lead to injury or aggravation of pre-existing conditions. The Company is not responsible for any injuries, pain, or discomfort that arise from improper execution of exercises.
7.6 Modification of Exercises: Exercises may need to be adjusted to accommodate the Patient’s individual conditions or capabilities. Failure to modify exercises appropriately or attempting exercises beyond one's ability may result in harm. The Patient is encouraged to follow the advice of the professional before attempting any modifications.
7.7 Results: The Patient understands that results from the programs or workouts provided may vary from person to person. The Company makes no guarantees regarding the effectiveness of the exercises or specific outcomes, as results depend on individual circumstances.
7.8 Medical Emergency: In the event of an emergency, injury, or adverse reaction while performing exercises, the Patient should discontinue immediately and seek medical assistance. The Company shall not be held liable for any delays in obtaining appropriate medical attention.
7.9 Limitation of Liability: The Company shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or in connection with this Agreement, regardless of the cause of action. The Company's total liability to the Patient shall not exceed the total fees paid by the Patient under this Agreement.
7.10 Liability Cap: This clause aims to protect the Company from excessive liability in the event of a dispute or claim. It limits the Company's potential liability to the fees paid by the Patient, excluding any additional damages that might arise from the dispute.

8. Confidentiality

8.1 Confidential Information: Confidential Information is any information relating to the Patient disclosed by the Patient, and also information developed or learned by the Company during the Company's performance of the Services.
8.2 Confidentiality Obligation: Both Parties agree to keep confidential all information disclosed to each other in connection with this Agreement.
8.3 Non-Disclosure by Company: The Patient agrees that at all times during or subsequent to the performance of the Services, the Company will keep confidential and not disclose or cause to be disclosed, publish, disseminate, or otherwise make available or use Confidential Information, except for the Company’s own use during the Term of this Agreement and only to the extent necessary to perform the Services. The Company shall not remove or cause to remove tangible embodiments of, or electronic files containing, Confidential Information from the Patient, without prior written approval of the Patient.
8.4 Consent for Disclosures: The Company agrees to seek a written consent from the Patient via digital tools before publishing workout feedback videos, patient testimonials or any other form of Data regarding the patient on 3rd party applications.