Customer Support Representative

Remote

Full-time

0 - 2 year experienced

Posted: 30 days ago

Openings: 1

Applicants: 22

Become A Granimal

About Granimals

Granimals is a one-stop solution freeing people from pain and limitations and helping them achieve their dream outcomes via online injury rehabilitation, specialised sports performance, and strength & conditioning focused training.

In 2 years of operations we have impacted the lives of ~3000+ global customers in 20 countries and 5 continents. We have bold ambitions to become the largest mindset-led injury rehabilitation organisation in the world By 2028.

Bootstrapped, founded and led by three childhood friends and ex-professional athletes – Aameen, Sidharth, and Rochan, Granimals has a team of experienced physiotherapists, trainers and coaches, that provide customised online programs tailored to each individual's needs.

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Job Overview

As a Customer Service Representative at Granimals, you will play a key role in ensuring our customers receive exceptional service with a focus on those in the Physical Therapy and Fitness community. The ideal candidate will have a background in Physical Therapy or Fitness, possess excellent communication skills, and demonstrate empathy and patience in addressing customer needs.

Responsibilities

Provide outstanding customer service to individuals in the Physical Therapy and Fitness sector.
Respond to customer queries and questions on social media channels such as Instagram, and Facebook etc. .
Address customer inquiries, concerns, and product-related questions with professionalism and accuracy.
Utilise your expertise in Physical Therapy or Fitness to guide customers in selecting products that meet their specific needs.
Collaborate with cross-functional teams to resolve customer issues and provide timely solutions.
Maintain a deep understanding of Granimals products/services to effectively assist customers.
Engage in ongoing training to stay updated on industry trends and Granimals offerings.
Contribute to the improvement of customer service processes by providing valuable insights.

Requirements

Bachelor's degree in Physical Therapy, Marketing Business or relevant certification as a Fitness/S&C coach.
Strong communication skills with the ability to articulate complex information clearly.
Empathetic and patient approach to customer interactions.
Prior experience in Physical Therapy or related roles is preferred.
Customer-focused mindset with a passion for delivering excellent service.
Ability to work independently and collaboratively in a remote environment.
Proficiency in relevant software and communication tools.

Benefits

Entrepreneurial Environment: Your ideas drive success. Take charge and act as an entrepreneur.
Generous PTO: Enjoy industry-leading Paid Time Off for a balanced life.
Flexible Work: Embrace diverse working styles with our remote-first approach.
Direct Exposure: Grow professionally by working closely with our senior executive team.
Clear Career Path: Own your career with a transparent roadmap for financial and professional progression.
Remote work opportunities

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