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Frequently asked questions

Why is it called Granimals?

The name Granimals combines "Greater" and "Animals", symbolising the journey towards becoming a greater version of oneself, much like the process of evolution. We aim to promote a mindset of continuous self-improvement and growth, empowering individuals to overcome self-limiting beliefs.

How long has Granimals been around?

Granimal was founded in 2021 with the mission to free people from pain, physical and mental limitations, while embodying the Granimal mindset, which encourages continuous growth towards becoming a greater version of ourselves.

What age group does Granimals cater to?

Granimals provides online injury rehabilitation services to individuals of all age groups. However, for age group 1-13, parental or guardian supervision is required.

What is included in Granimals rehab plan?

Each Granimals rehab plan includes a dedicated physical therapist who accompanies you throughout your rehab journey. They conduct live video call assessments, provide WhatsApp support during operational hours, and prepare a custom goal-based plan tailored to your needs and conditions. The rehab plan also includes weekly evaluations to help track progress meticulously, facilitating goal achievement. Depending on the chosen plan (base, plus, or premium), you may receive additional benefits tailored to enhance your rehab journey.

Who conducts injury rehab at Granimals?

Injury rehab at Granimals is conducted by licensed and experienced physiotherapists. Our team of physiotherapists undergoes rigorous training and stays updated with the latest advancements in rehabilitation techniques to ensure the highest quality of care for our clients.

Does Granimals have an offline rehab centre?

Currently, we exclusively offer injury rehab services online. Our rehab program is accessible from anywhere in the world, allowing individuals to participate regardless of their location.

Which countries has Granimals served clients in so far?

Granimals has served clients in various countries including India, Pakistan, Sri Lanka, Nepal, UAE, USA, Canada, Germany, Russia, Australia, New Zealand, South Africa, United Kingdom, Qatar, Tanzania, Poland, Kenya, Oman, Ireland, Spain, Bangladesh.

What languages are Granimals rehab services provided in?

The primary languages spoken by our team members are English and Hindi. However, it's important to note that our trainers come from diverse regions of India and thus are well versed in languages such as Kannada and Marathi. Despite this diversity in languages, we ensure effective communication and collaboration among all team members to achieve our goals.

Will the physio be available 24x7?

While we do not offer 24/7 availability, your dedicated physiotherapists will be accessible via WhatsApp during operational hours (10 a.m.–7 p.m.) to provide you with the support and guidance you need.

Where can I address concerns about my physiotherapy experience if I am unsatisfied?

You can reach out to us at support@granimals.com or fill out the contact us form to share any concerns regarding your physiotherapy experience.

What payment options are available to enroll in Granimals rehab plan

Granimals accepts payments through PayPal, UPI, bank transfers, cash deposits via bank, overseas payments via Remotely, and card transfers (credit and debit cards)

Will I receive a refund if I’m not satisfied with my physiotherapy?

Granimals offers a 14 to 21-day money-back guarantee if clients do not experience noticeable improvements in their condition during the rehabilitation program. 

I am ready to enrol, but is it possible to pay in instalments?

Absolutely! Granimals offers convenient installment payment options. During your consultation call with our rehab consultant, you can discuss the available installment plans. If you miss discussing it during the call and wish to learn about installment options afterward, feel free to connect with the rehab consultant using the provided contact number for guidance.

Will online rehab be covered under my insurance?

Insurance coverage for online rehab may vary based on your specific plan. We recommend checking with your insurance provider to understand the extent of coverage for virtual rehabilitation services. Our team at Granimals is here to assist you with any necessary documentation or information required for insurance claims, ensuring a smooth process.

What is included in Granimals rehab plan?

Each Granimals rehab plan includes a dedicated physical therapist who accompanies you throughout your rehab journey. They conduct live video call assessments, provide WhatsApp support during operational hours, and prepare a custom goal-based plan tailored to your needs and conditions. The rehab plan also includes weekly evaluations to help track progress meticulously, facilitating goal achievement. Depending on the chosen plan (base, plus, or premium), you may receive additional benefits tailored to enhance your rehab journey.

How do I enrol in Granimals Rehab?

Step 1: Fill out the Form

Fill out the intake form to explain your condition and pain points. Then, you'll be prompted to book a rehab consultation call with a rehab consultant, with two options available: paid for immediate assistance or unpaid with a 1-2 week wait time.

Step 2: Live Rehab consultation Call 

Participate in a live virtual rehab consultation where our Rehab Consultant will help define your problem, understand your goals, and propose a custom recovery timeline and payment plan.

Step 3: Payment Confirmation and Trainer Allotment

Once the payment is completed, you will receive a payment confirmation email, and a dedicated physiotherapist will be assigned to you. They will reach out to you within 24-48 hours of your payment completion.

What is the step-by-step rehab process after enrolling in the online rehab plan at Granimals?

Granimals offers a comprehensive online rehab process designed for effectiveness and convenience:

After having assigned a dedicated physical therapist, the following steps will be followed:

1. Initial Consultation with the physical therapist:

  - for a discussion on complete medical history, current condition, and rehab goals.

2. Assessment and Customization:

  -A live virtual assessment is scheduled to evaluate your condition by your dedicated physiotherapist.

3.  Start Customised Protocol

After the virtual assessment, your customised Rehab plan is created and delivered to you.

4. Monitoring and Progress Tracking:

   - The physio will monitor your progress in real-time after assessing the biomechanics &

movement patterns via videos uploaded by you weekly, and conduct virtual check-ins and feedback sessions.

5. Adaptations and Modifications:

   - Plans can be adapted based on progress and feedback, ensuring optimal results and comfort.

6. Continuous Support:

   - Access continuous support from Granimals experts for any questions, technical issues, or guidance.

7. Completion and Transition:

   - Receive guidance on transitioning to a maintenance program upon successful plan completion.

What will be the duration of my injury rehab plan at Granimals?

The duration of injury rehab at Granimals varies for each individual and depends on their goals, medical history, and condition.